Frequently Asked Questions

What files do you sell?

Depending on the design, products may include STL, ART, ArtCAM Relief (RLF) and CNC-ready digital files.

Can I buy only one size?

Yes. Multi-size products allow you to select one size. Where available, you can also choose an All Sizes Pack.

When do I get the download?

The purchased file becomes available after successful payment verification.

Can I get a refund?

Digital products are generally non-refundable after download access has been granted, except where applicable law requires otherwise.

I cannot download my file. What should I do?

Contact support with your order email, Order Number and Design Number.