Refund & Cancellation Policy

Thapa Design Hub sells downloadable digital design files. Because digital files can be copied once access is granted, change-of-mind cancellations or refunds are not available after the purchased download has been unlocked or accessed, except where applicable law requires otherwise.

Before download access

If a payment is duplicated, incorrectly charged, or an order is cancelled before download access is granted, contact us as soon as possible.

Delivery/file problems

If you receive the wrong file, a corrupted file, or cannot access a paid download, contact us within 7 days of purchase. We will first attempt to correct or replace the file.

Eligible refunds

If an eligible issue cannot be resolved or a correct replacement cannot be supplied, an approved refund will be returned to the original payment method. We normally initiate approved refunds within 5–7 business days; the bank/payment provider may take additional time to reflect the credit.

Refund/cancellation requests: yugmachhoya@gmail.com.